Refund Policy

Our Return and Refund Policy was last updated 24 February 2023

Thank you for shopping at

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions


The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.


For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Biyalife

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to, accessible from

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.


Return & Exchange Policy

Return - Only the following items are eligible for returns or exchange : Clothing Items, Dupattas and Sarees.


The following items are NOT eligible for Return or Exchange -
1. Any products other than clothing items, dupattas and sarees i.e. Jewellery, Footwear, Home Decor Products and Fabric cut pieces.
2. Clothing items of sizes 5XL and 6XL and Customised Products.
3. Pre-Cut Fabrics or Fabrics Printed on Demand.
4. Products bought on Sale.

The request has to be placed within 2 days from the date of receipt of shipment stating the return reason and selecting the item you wish to return in your order. We will then initiate a return pickup at no extra cost within India.

Once the reverse pick up is done a store credit will be provided to you via Email in the form of a coupon code which will be valid for 1 year from the date of issue. The store credit will be amount of the value of your returned order excluding any shipping cost paid by you at the time of placing an order.

Customised Products - Please note any customisation (increased dress length, sleeve length etc. or made as per measurements provided) makes your order ineligible for returns.

Exchange - For exchanging a product, the same product can be exchanged for a different size - please note that you cannot exchange a product with another kind of product. If you wish to get another product in exchange of the ordered product kindly opt for return and store credit. 

After the product is picked up, a new order for the different size needed will be auto placed and the shipping fee will be charged again.

Refunds - As a policy, WE DO NOT PROVIDE REFUNDS on products which are delivered in perfect condition. 

If you have received the product in a bad condition or if the packaging is tampered with at the time of delivery, please refuse the package, taking a video at the time of delivery. Mail us the details at mentioning your Order ID. 

The issue will be recorded and further steps will be communicated to you. We can provide a replacement at no extra cost or email a store credit of the same value to you or can initiate a full refund for the products received in damaged condition. The replacement will be issued to you with no additional cost. 

Shipping charges are non refundable.

Please note: Misprints & Colour difference from website images do not qualify as damaged product.

Please note that it takes approximately 7 to 14 working days for any returned product to reach us. Refunds are processed only after we receive the returned item and will be credited to your mode of payment. 

Please Note one order is eligible for an Exchange or Return only one time.

Store Credit is the amount of refund given back to the customer in the form of a coupon code. This store credit has a lifetime validity and can be fully redeemed against the value of your future orders on the website. 

Conditions for Returns

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You should email us at the following details :

Your Name

Address Line 1 , House Number

Address line 2, Building Name

Street Name, Number

Area, Locality, City, State



Mobile Number

Date of pickup

Time slot of Pickup 

Order Id/Number

Image of the product if defective


Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: +91-9867234924