Refund Policy
Our Return and Refund Policy was last updated 24 February 2023
Thank you for shopping at biyalife.in.
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Biyalife
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to biyalife.in, accessible from https://biyalife.in
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Return & Exchange Policy
Return - Only the following items are eligible for returns or exchange : Clothing Items, Dupattas and Sarees.
The following items are NOT eligible for Return or Exchange -
1. Any products other than clothing items, dupattas and sarees i.e. Jewellery, Footwear, Home Decor Products and Fabric cut pieces.
2. Clothing items of sizes 5XL and 6XL and Customised Products.
3. Pre-Cut Fabrics or Fabrics Printed on Demand.
4. Products bought on Sale.
The request has to be placed within 2 days from the date of receipt of shipment stating the return reason and selecting the item you wish to return in your order. We will then initiate a return pickup at no extra cost within India.
Once the reverse pick up is done a store credit will be provided to you via Email in the form of a coupon code which will be valid for 1 year from the date of issue. The store credit will be amount of the value of your returned order excluding any shipping cost paid by you at the time of placing an order.
Customised Products - Please note any customisation (increased dress length, sleeve length etc. or made as per measurements provided) makes your order ineligible for returns.
Exchange - For exchanging a product, the same product can be exchanged for a different size - please note that you cannot exchange a product with another kind of product. If you wish to get another product in exchange of the ordered product kindly opt for return and store credit.
After the product is picked up, a new order for the different size needed will be auto placed and the shipping fee will be charged again.
Refunds - As a policy, WE DO NOT PROVIDE REFUNDS on products which are delivered in perfect condition.
If you have received the product in a bad condition or if the packaging is tampered with at the time of delivery, please refuse the package, taking a video at the time of delivery. Mail us the details at info@biyalife.in mentioning your Order ID.
The issue will be recorded and further steps will be communicated to you. We can provide a replacement at no extra cost or email a store credit of the same value to you or can initiate a full refund for the products received in damaged condition. The replacement will be issued to you with no additional cost.
Shipping charges are non refundable.
Please note: Misprints & Colour difference from website images do not qualify as damaged product.
Please note that it takes approximately 7 to 14 working days for any returned product to reach us. Refunds are processed only after we receive the returned item and will be credited to your mode of payment.
Please Note one order is eligible for an Exchange or Return only one time.
Store Credit is the amount of refund given back to the customer in the form of a coupon code. This store credit has a lifetime validity and can be fully redeemed against the value of your future orders on the website.
Conditions for Returns
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You should email us at info@biyalife.in the following details :
Your Name
Address Line 1 , House Number
Address line 2, Building Name
Street Name, Number
Area, Locality, City, State
Pincode
Landmark
Mobile Number
Date of pickup
Time slot of Pickup
Order Id/Number
Image of the product if defective
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: +91-9867234924